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Shipping Related

Shipping Related Information

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid until?

You can enjoy the perks and privileges for 2 years upon the sign up. You can check your membership validity under 'Loyalty' upon login.

I am a member. Why can't I login?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

Orders Related

I signed in with my VIP membership, but do not see any discount?

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Can I redeem my BonusPeso online?

Do I get BonusPeso for shopping online?

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When is my membership valid until?

You can enjoy the perks and privileges for 2 years upon the sign up. You can check your membership validity under 'Loyalty' upon login.