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FAQ

Shipping Related

Shipping Related Information

Local Shipping

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid until?

I am a member. Why can't I login?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

If you have placed order:
Email us with your Invoice number at hello@lac.com.ph. Our Customer Service personnel will get back to you within next business day.

If you have not placed an order:
We encourage you to purchase directly from our physical store. Alternatively, you may indicate our store's address as your 'shipping address' on your order.

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Can I redeem my LAC₱ online?

Do I get LAC₱ for shopping online?

Return and Exchange Policy