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Shipping Related
What are the delivery charges? (Local delivery in the Philippines)
Delivery fee may vary per location for orders less than P2800.
What is the mode of delivery?
All item(s) will be delivered via 2GO.
When will I receive my order?
Below are the delivery period for orders outside Metro Manila:
- 4 working days (Greater Manila Area)
- 6-11 working days (Other Luzon Areas, Visayas, and Mindanao Areas)
Please also note that orders placed during peak sale periods and holidays, such as 10.10, 11.11, 12.12, Black Friday, Christmas, and Chinese New Year, may experience slight delivery delays due to higher order volumes.
How do I track status of my delivery?
You can track your order by logging into your account and visiting the Orders page. The “Processing” status means your order has been received and is currently in the queue for packing and fulfillment, while the “Shipped” status indicates that your item(s) have been dispatched and are on their way for delivery. A tracking link will appear in your order details once the shipment has been booked and is ready for delivery.
I would like to change my shipping address/contact number.
If you have not placed an order: Please login, and click on ''My Account' followed by 'Address Book'.
If you have placed an order: Please notify us via email immediately stating your order number and the intended new address. Our Customer Service personnel will get back to you within one full working day.
*Please note that changes in shipping address details after submission of order may incur an administrative charge, additional order processing time, and delay in delivery.
I will not be home during the delivery.
Please arrange for an authorized person to receive your items on your behalf.
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